A Strategic Shift from Legacy Systems (Image Credits: Unsplash)
Manila, Philippines – Winford Resort & Casino Manila recently transformed its food and beverage operations by implementing advanced hospitality technology from Agilysys, Inc. The 22-story integrated resort, nestled in the historic San Lazaro Tourism and Business Park, now leverages the InfoGenesis POS platform across 11 venues. This upgrade aligns the property with the high standards of Newport World Resorts and promises smoother service for guests amid rising demand.
A Strategic Shift from Legacy Systems
The resort handled surging guest traffic with outdated point-of-sale systems that relied on manual inputs. These limitations slowed transactions and complicated reward tracking. Winford transitioned to a fully automated platform to meet modern expectations.
Agilysys, a Nasdaq-listed leader in hospitality solutions (AGYS), provided the InfoGenesis POS as the core upgrade. Deployment centralized operations and enabled real-time links to the Total Rewards System (TRS). Staff quickly adapted during initial training, noting the system’s user-friendly design.
Key Features Driving Operational Excellence
InfoGenesis POS connects dining transactions directly to guest loyalty data, eliminating delays in reward earning and redemption. This integration boosts billing accuracy and speeds up service, even during peak hours. The platform maintains reliability in high-volume settings like the resort’s casino and entertainment areas.
Teams highlighted several standout advantages:
- Intuitive workflows that cut training time and order errors.
- Real-time TRS synchronization, removing manual processes.
- Scalable design for growing operations across 128 rooms, suites, and multiple outlets.
- Flexibility for mobility, empowering staff throughout the property.
- Real-time data insights for better decision-making.
These elements deliver a more rewarding experience, from casual bites to premium dining.
Leadership Voices on the Impact
Arman Reyes, Assistant Director of IT at Winford Resort & Casino, explained the choice: “Agilysys InfoGenesis POS stood out as the ideal choice for Winford Manila because of its flexibility, seamless integration with our systems, and real-time data insights. We wanted to replace our legacy software with a truly modern solution that is intuitive for our team, scalable for our operations, and agile enough to consistently deliver exceptional guest experiences. InfoGenesis empowers us to achieve greater efficiency and mobility across our property, helping us serve our guests better every day.”
Tony Marshall, Vice President and Managing Director for Agilysys Asia Pacific, added: “We are proud that Winford Resort & Casino Manila chose Agilysys InfoGenesis POS to be the backbone of their dining and retail transactions. InfoGenesis is designed specifically for complex, high-volume environments like Winford, ensuring exceptional performance even during peak times. By integrating POS with the resort’s loyalty ecosystem, the property is now able to deliver a more seamless and rewarding guest experience.”
Setting the Stage for Hospitality Innovation
The rollout reinforces Winford’s status as a premier destination with best-in-class tech. Agilysys serves a wide range of clients, from casinos to resorts worldwide, unifying data for enhanced efficiency. This partnership highlights growing reliance on integrated ecosystems in the Asia-Pacific region.
Key Takeaways:
- 11 F&B venues now unified under InfoGenesis POS for faster, accurate service.
- Real-time TRS integration simplifies rewards for 128-room resort guests.
- From manual legacy to automated agility, positioning Winford for expansion.
As Philippine hospitality evolves, investments like this one pave the way for sustained growth and delighted visitors. What changes would you prioritize at your favorite resort? Share your thoughts in the comments.